Customer Satisfaction is our main priority. Heldoorn Manufacturing INC. wants to be our customers’ preferred supplier. In doing so, we strive to provide our customers the products they need when they need it with the highest quality. This Quality Policy has been formulated, implemented, communicated and is committed to the following:
Consistently meeting our customer requirements/expectations,
Always providing our customers with the best products and services available,
Continually improving our Business Management System and services to our customers, and
Adhering to all Customer, Statutory, Regulatory and Interested Parties requirements.
In an effort to make our policy memorable to all employees and customers, we have decided to adopt a Quality Slogan that we feel captures our policy. That slogan is:
EXCELLENCE GUARANTEED
Based on our Quality Policy, our Quality Objectives have been established in order to strive towards our goals of continuous improvement, quality, efficiency, safety and customer satisfaction. They are defined in OM-IOO (Appendix F, Target Attainment Plan (TAP).
